PRIVACY POLICY

Dulcinea Pitagora LCSW PLLC understands that your privacy is important and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.dulcineapitagora.com, and (subject to the limited exceptions in section 6, below) We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law.
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Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
 
1.           Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998. “We/Us/Our” means Dulcinea Pitagora LCSW PLLC.
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2.           Information About Us
2.1         Our Site is owned and operated by Dulcinea Pitagora LCSW PLLC.
 
3.           What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
 
4.           Your Rights
4.1         As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1      The right to be informed about Our collection and use of personal data;
4.1.2      The right of access to the personal data we hold about you (see section 8);
4.1.3      The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);
4.1.4      The right to be forgotten i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);
4.1.5      The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6      The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7      The right to object to Us using your personal data for particular purposes; and
4.1.8      Rights with respect to automated decision-making and profiling.
4.2         If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you.
 
5.           What Data Do We Collect?
5.1         With the exception of the circumstances described in section 5.2 and 5.3, We do not collect any personal data from you.
5.2         If you send Us an email, We may collect your name, your email address, and any other information which you choose to give Us.
5.3 We collect website usage data for the purposes of website improvement, using Independent Analytics. This analytics data is not shared with any other entity aside from our hosting provider mentioned in section 7.2.
 
6.           How Do We Use Your Data?
6.1         If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2         As noted above, We do not generally collect any personal data. If you contact Us and We obtain your personal details from your email, We may use them as follows:
6.2.1    To reply to your email
6.2.2    To email you in relation to your initial enquiry in the future.
6.3        Any and all emails containing your personal data will be deleted no later than 10 years after the date they are sent.
6.4        You have the right to withdraw your consent to Us using your personal data at any time and to request that We delete it.
6.5        We will not share any of your data with any third parties for any purpose.
 
7.           How and Where Do We Store Your Data?
7.1         We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
7.2         Some data may be stored temporarily by Our hosting provider, Cloudways Limited. Please review their Privacy Policy for more details.
7.3 Emails sent to us directly are stored by ProtonMail, which is an End to End Encrypted email provider. If you email Us from an end to end encrypted email address, your email contents will only be accessible to Our staff for the purposes of Our Work together.
7.4         Steps We take to secure and protect your data include:
7.4.1      We only email you directly or use BCC (blank carbon copy) which keeps your email address invisible if emailing to multiple recipients.
7.4.2      Our contact forms forward your messages to Our zero-knowledge email provider. Though contact form submissions (and emails from non-E2EE email addresses) are not end to end encrypted, once they are received by Us, after being scanned for spam by ProtonMail, they are stored using at-rest encryption, with the password only accessible to Our staff.
7.4.3 Regardless of these precautions, we caution our clients to never include any Protected Health Information through any form of electronic communications, except for when using our HIPAA compliant client portal.
 
8.           How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at therapy@dulcineapitagora.com, or using the contact details below in section 9.
 
9.           Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at therapy@dulcineapitagora.com. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).
 
10.        Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.